Refund policy

Thank you for shopping with us! We’re a small business and appreciate every single order. Below you’ll find important information about returns, refunds, and what to do if there’s an issue with your order.

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Returns & Exchanges

At this time, we do not accept returns or exchanges. All sales are final.

Any items sent back to us will not be processed or refunded, and we are unable to return them to the sender.

We encourage you to review all product details and reach out with any questions before placing your order — we're happy to help you shop with confidence!

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Damaged or Incorrect Items

We do our best to ensure your order arrives in perfect condition, but if you receive a defective or incorrect item, please let us know as soon as possible so we can assist you.

Here’s what to do:

Contact us within 30 days of your order date.

Include your order number and clear photo(s) showing the defect or issue.

Email us at: admin@tiny-roots.com

We’ll review your request and do our best to provide a replacement.

Please note:

We cannot accommodate replacements after 30 days from your order date.

Support is only available for orders placed directly on tiny-roots.com.

We are unable to assist with orders placed through Amazon or other third-party retailers.